Case Study

Customer Portal

About Customer Portal

Ordering online for your organisation IT needs just got easier, saving you time and money. Our exclusive Customer Portal gives you access more than 100,000 products, with up-to-date stock updates. Ordering made simple for you to fulfil your organisation needs.

What They Said

"The Customer Portal has changed our processes internally for the better, I now have visibility of the entire IT purchasing in one place and can control the spend for the business. The portal has saved us a lot of time and time management with invoices, I couldn’t be more happier with the service that matches the great portal." - IT Manager

The Challenge

A large construction business with multiple locations across the UK spanning a turnover in excess of £700M with over 3,000 employees. Their business has a mixture of multiple onsite pop up offices as well as remote workers across the UK. As a large business with multiple billing companies and sites across the UK needed a partner who can facilitate and bring in the correct processes to control IT spend. Having the ability to have all our custom builds, employee spend limits and a large catalogue of products to help when they need something outside of BAU.

The Solution

With the customer portal successfully launched, we enabled control back to the IT department with complete visibility of spend. Enabling an approval process so that the customer had complete control over the spend of each user within the platform. Bringing all their requirements into one platform, including migrating global special pricing from vendors to ensure the customer controlled spend. With the creation of multiple invoice addresses, the customer was able to ensure each order was processed within the right budget and company to ensure a quick process from order to invoice.

The Benefits

With the customer portal successfully launched, we enabled control back to the IT department with complete visibility of spend. Enabling an approval process so that the customer had complete control over the spend of each user within the platform. Bringing all their requirements into one platform, including migrating global special pricing from vendors to ensure the customer controlled spend. With the creation of multiple invoice addresses, the customer was able to ensure each order was processed within the right budget and company to ensure a quick process from order to invoice.

Highlights

  • Control budget and user spend limits
  • All products that the business required in one place
  • Management of multiple invoice and company locations
  • Access to the correct pricing 1st time

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