Services

Solutions

Managed Service Desk

Example IT’s managed service desk is the ultimate plug and play solution. Discover our one-stop, multi-technology and multi-vendor technical support service.

Services /

Solutions /

Multi-vendor, multi-technology managed service desk

If you want to increase your technical support offering, but don’t have, or don’t wish to invest in an in-house team, Example IT’s managed service desk is the ultimate plug and play solution. Cost effective and based entirely in the UK, we’ll act as an extension of your team, giving your customers and users the benefit of trusted, accurate and swift technical support while helping you leverage the cost and operational benefits of fully outsourced support.

Example IT managed serviced desks are designed to be a one-stop, multi-technology and multi-vendor technical support service. Available around the clock, our experienced, knowledge service desk representatives will log fault calls, manage incidents and request contracted service support on your behalf, just as you would do yourself.

As a fully turnkey solution, you can rely on us to fully manage the support process with a responsive, professional end-to-end approach.

Working on your behalf to support your users

Our managed service desk solutions offer fast and effective support for your users- and enable you to easily scale up your service function in a manner which suits your business growth and objectives.

We’ll act as the single point of contact across multi-vendor and/or multi technology environments for complete convenience, with service desk reps taking the time to understand each incident, escalate to the appropriate technician and work to ensure a fast and effective resolution, every time. All departments have shared knowledge access for incident logs, further streamlining the support process.

Our experienced service professionals are committed to offering best-in-class response times, around the clock, every day of the year. For your users, this means less downtime and less stress, boosting productivity and satisfaction levels.

Comprehensive management of diagnosis and triage of incidents is included as standard, with nationwide field-technician coverage further aiding in resolution times and reducing down time.

Transparency is at the core of our service provision. With a wide range of SLAs monitored and measured, you’ll find it easy to track performance on demand.

Working on your behalf to support your users

Our managed service desk solutions offer fast and effective support for your users- and enable you to easily scale up your service function in a manner which suits your business growth and objectives.

We’ll act as the single point of contact across multi-vendor and/or multi technology environments for complete convenience, with service desk reps taking the time to understand each incident, escalate to the appropriate technician and work to ensure a fast and effective resolution, every time. All departments have shared knowledge access for incident logs, further streamlining the support process.

Our experienced service professionals are committed to offering best-in-class response times, around the clock, every day of the year. For your users, this means less downtime and less stress, boosting productivity and satisfaction levels.

Comprehensive management of diagnosis and triage of incidents is included as standard, with nationwide field-technician coverage further aiding in resolution times and reducing down time.

Transparency is at the core of our service provision. With a wide range of SLAs monitored and measured, you’ll find it easy to track performance on demand.

Get in touch to find out how we can help your business with a Managed Service Desk solution.

Call us on 0330 330 9174

Call our team Monday to Friday
8am - 6pm

Sign up to our newsletter

Cookies - by using this site you agree to the use of cookies. View our Cookie Policy