Smart Care

Tired of waiting in a queue for manufacturers and suppliers to get around to helping you?

Example IT’s Smart Care service gives you the support you need, when you need it because you are our priority. We go beyond the usual manufacturer ‘guaranteed response’ to offer immediate and comprehensive solutions on the timescale you need, therefore minimising business downtime, accelerating disaster recovery and getting you back up and running to avoid any loss of earnings.

In today’s environment, IT systems are at the core of many businesses, yet when they fail there is often no plan in place beyond the standard warranties and guarantees offered by manufacturers, suppliers and retailers. Our expertise means we can offer a more flexible response – not just a repair or replace policy, but a pragmatic, practical assessment of the outage and the best way to overcome it.

We are UK-based, with a UK service desk. Our engineers are based globally and are readily available to meet agreed service levels.  Our own dedicated engineers, and the partners who help us to offer full global service, are equipped with GPS and smart technology, ensuring a fast response time.

Call us on 0330 330 9174 between 8am and 6pm Mon-Fri for a quick response, or if you suffer an out of hours IT failure, complete our online contact form and we will respond at the first opportunity.

Example IT provides national coverage

Example IT provides national coverage of the UK and throughout Europe where required, either through dedicated placement of resources or via partners. Each UK field based engineer is provided with smart technology and GPS which enables us to track, schedule and co-ordinate resources with reduced travel and response times, giving increased SLA to our clients. These resources are also utilised to provide intelligent hands support where remote support is not possible.

Improve your business environment

Get in contact with us today to discuss how we can improve your business environment and help control costs.

Consultancy

Make your business sharper.

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SAM

Understanding your organisations IT estate

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Business Continuity

Safeguarding your company.

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Deployment

Manage transitions efficiently.

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Smart Care

An alternative to manufacturer support.

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Training

National IT advice, guidance and expertise.

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