Tired of waiting in a queue for manufacturers and suppliers to get around to helping you?
Example IT’s Smart Care service gives you the support you need, when you need it because you are our priority. We go beyond the usual manufacturer ‘guaranteed response’ to offer immediate and comprehensive solutions on the timescale you need, therefore minimising business downtime, accelerating disaster recovery and getting you back up and running to avoid any loss of earnings.
In today’s environment, IT systems are at the core of many businesses, yet when they fail there is often no plan in place beyond the standard warranties and guarantees offered by manufacturers, suppliers and retailers. Our expertise means we can offer a more flexible response – not just a repair or replace policy, but a pragmatic, practical assessment of the outage and the best way to overcome it.
We are UK-based, with a UK service desk. Our engineers are based globally and are readily available to meet agreed service levels. Our own dedicated engineers, and the partners who help us to offer full global service, are equipped with GPS and smart technology, ensuring a fast response time.