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Tailored Service Desk

Our flexible, agile tailored service desk solution puts you in complete control.

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Solutions /

Our service desk solution, tailored to you

Our flexible, agile tailored service desk solution puts you in complete control. Bolt on scalable and responsive outsourced support to boost your existing in-house offering, ad hoc, on demand or for specific projects and products.

We make it easy to tap into our proven technical assistance and first class expertise as and when you need us. Suitable for organisations big and small, we’ll seamlessly supplement your own IT department when it needs fast access to additional resources and capability, whether that’s for a planned event or something unexpected that demands swift support.

Tap into our expertise, as and when you need it, across five core areas of support:

  • Remote support
  • Onsite technical resource
  • Third-party vendor incident management
  • Change management
  • Health checks

Key features of Example IT tailored service desks

With rapid access to a dedicated, highly experienced support team, Example IT’s tailored service desks quickly reduce downtime and helps users get back to work.

Perfect when you need fast, reliable expertise when the unexpected happens or business is busy, we offer various levels of service up to our gold standard, 24-hours a day, 365-days a year technical support with a maximum four hour response time.

Choose from first, second and third line support depending on your current needs, along with escalation and management of issues to vendors.

For maximum efficiency and transparency, along with minimum downtime, issues, incidents and requests are logged via email or phone and escalated to technical teams for support based on impact, severity and SLA.

Our knowledgeable technical teams utilise phone, email and best-in-class remote support tools to assess your customer issues and ensure a fast resolution.

Accessing support?

For rapid access to Example IT’s nationwide support desk representatives, simply pre-purchase your support vouchers and then use on demand. Redeem your voucher as needed to add instant capacity to your IT support function for optimal performance.

“Tailored Service Desk” Exclusive IT service we offer. Tailoring to your needs, set up by our team of professionals.

Key features of Example IT tailored service desks

With rapid access to a dedicated, highly experienced support team, Example IT’s tailored service desks quickly reduce downtime and helps users get back to work.

Perfect when you need fast, reliable expertise when the unexpected happens or business is busy, we offer various levels of service up to our gold standard, 24-hours a day, 365-days a year technical support with a maximum four hour response time.

Choose from first, second and third line support depending on your current needs, along with escalation and management of issues to vendors.

For maximum efficiency and transparency, along with minimum downtime, issues, incidents and requests are logged via email or phone and escalated to technical teams for support based on impact, severity and SLA.

Our knowledgeable technical teams utilise phone, email and best-in-class remote support tools to assess your customer issues and ensure a fast resolution.

Accessing support?

For rapid access to Example IT’s nationwide support desk representatives, simply pre-purchase your support vouchers and then use on demand. Redeem your voucher as needed to add instant capacity to your IT support function for optimal performance.

 

  • Pre-purchase model
  • Vouchers valid for 12 months
  • Voucher pricing model for variation of work
  • 24/7/365 support
Contact us now to find out more.

 

Tailored Service Desk Exclusive IT service we offer. Tailoring to your needs, set up by our team of professionals.

Call us on 0330 330 9174

Call our team Monday to Friday
8am - 6pm

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