Key features of Example IT tailored service desks
With rapid access to a dedicated, highly experienced support team, Example IT’s tailored service desks quickly reduce downtime and helps users get back to work.
Perfect when you need fast, reliable expertise when the unexpected happens or business is busy, we offer various levels of service up to our gold standard, 24-hours a day, 365-days a year technical support with a maximum four hour response time.
Choose from first, second and third line support depending on your current needs, along with escalation and management of issues to vendors.
For maximum efficiency and transparency, along with minimum downtime, issues, incidents and requests are logged via email or phone and escalated to technical teams for support based on impact, severity and SLA.
Our knowledgeable technical teams utilise phone, email and best-in-class remote support tools to assess your customer issues and ensure a fast resolution.